Terms of Service TCACourses.co.uk
I. Basic provisions
These GTC regulate the relations between the parties, on the one hand, the business entity Tactical Combat Academy, s.r.o., Tomášikova 12570/50 A, 831 04 Bratislava (hereinafter referred to as the service provider) and on the other hand, the customer of the service (hereinafter referred to as the consumer). Legal relationships between the service provider and the consumers not expressly regulated by these GBCs are governed by the relevant provisions of the Act. No. 40/1964 Coll. Civil Code as well as related legislation. By placing the order, the consumer confirms that he has become acquainted with these GTCs, which form an integral part of the complaint and agree with them, in a valid and effective manner at the moment of sending the order.
II. Service Agreement (hereinafter referred to as the Agreement)
The proposal for the conclusion of the contract is the placement of the offered types of services (including the terms of the courses and the duration of their courses) on the website www.tca.sk. The contract is made by sending the order to the consumer and accepting the order by the service provider. Such acceptance by the service provider shall be immediately acknowledged by the consumer by an informative e-mail to the e-mail given. However, this confirmation does not affect the creation of the contract. The contract (including the agreed price) can be changed or canceled only by agreement between the parties or for legal reasons. Relationships and possible disputes arising under the contract will be settled solely under the applicable law of the Slovak Republic and will be settled by the judicial authorities of the Slovak Republic. The contract is concluded in the Slovak language. The contract concluded is a service provider archived for at least five years after its conclusion, but for the longest period of time under the applicable legislation, for the successful completion thereof, and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these GBCs in which this procedure is clearly described. The consumer has the option to check and, if necessary, repair it before submitting the order. The cost of using the means of distance communication (telephone, internet, etc.) to make the order is in the normal amount, depending on the tariffs of the telecommunications services used by the consumer.
III. Security and information protection
The Service Provider declares that all personal data is confidential, will be used only to perform the performance of the contract with the consumer and will not be otherwise disclosed or provided to a third party, The service provider proceeds with the handling of personal data in such a way that the data subject will not be harmed by his / her rights, in particular the right to respect for human dignity, and also safeguards against unauthorized interference with the private and personal life of the data subject. Personal data that is voluntarily provided to the consumer in order to fulfill the ordered service is collected, processed and stored in accordance with valid legislation of the Slovak Republic, in particular with Act no. 428/2002 Zz, on the protection of personal data, in the valid and effective version. The consumer gives the service provider his / her consent to the collection and processing of such personal data for the purpose of fulfilling the subject matter of the contract.
All prices are negotiable. At www.tca.sk there are always current and valid prices. Information about the price of services provided is valid and final. The basic service is available for additional services (ammunition purchase, gun rental, outfit etc.), whose current offer and price are listed for each basic service.
The consumer is provided with a service at a price valid at the time of booking. The consumer has the opportunity to get acquainted with the final price of the service before ordering. The charged price will be stated in the order and in the message confirming receipt of the ordered service.
VI. Withdrawal from the contract.
Pursuant to the provisions of § 7 par. 1 of Act no. 102/2014 Z. z. On the protection of the consumer in the sale of goods or the provision of services under a distance contract or contract concluded outside the premises of the seller and the amendment of certain laws, the consumer has the right to withdraw from the contract thus concluded without giving any reason within 14 calendar days from the date of conclusion of the contract.
The consumer may exercise the right of withdrawal in paper form or in the form of registration on another durable medium. If the contract was concluded orally, the consumer's right to withdraw from the contract is sufficient for any unambiguously formulated statement by the consumer to indicate his willingness to withdraw from the contract. The consumer can use the withdrawal form, which is freely available for download at www.tca.sk. The withdrawal period shall be deemed to be maintained if the notice of withdrawal has been sent no later than the last day of the period.
Where the consumer withdraws from the contract, any supplementary contract relating to the contract from which the consumer has withdrawn shall also be abolished from the outset. No costs or other payments are required from the consumer in connection with the cancellation of an ancillary contract other than the payment of the price for the service if the service has been fully provided.
The money for the withdrawal will be returned to the consumer without undue delay, no later than 14 days after receipt of the notice of withdrawal.
If the consumer withdraws from the contract and has given his explicit consent prior to commencing the provision of services, he is obliged to pay the seller only the price for the actually delivered performance until the date of delivery of the notice of withdrawal.
Tactical Combat Academy, s.r.o.
Tomášikova 12570/50 A
831 04 Bratislava
The consumer can not withdraw from the contract, which is subject to:
(A) the provision of a service where the provision of the service has begun with the express consent of the consumer and the consumer has stated that he has been duly instructed that, by expressing such consent, he / she loses the right to withdraw from the contract after the full service has been provided and,
(B) the sale of goods or services the price of which depends on the movement of prices on the financial market which the seller can not influence and which may occur during the expiry of the withdrawal period,
(C) the sale of goods made in accordance with the specific requirements of the consumer, manufactured goods or goods specifically intended for a single consumer,
(D) the sale of goods which are subject to a rapid deterioration of the quality or the misconduct,
(E) the sale of goods contained in a protective packaging which is unsuitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,
(F) the sale of goods which, by reason of their nature, may, after delivery, be indissociably mixed with other goods,
(G) the sale of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, the delivery of which can be effected at the earliest after 30 days and their price depends on the movement of prices on the market which the seller can not influence,
(H) performing urgent repairs or maintenance that the consumer has explicitly requested from the seller; This does not apply to service contracts and contracts for the sale of other goods as spare parts necessary for repairs or maintenance if they were concluded during the seller's visit to the consumer and the consumer did not order such services or goods in advance,
(I) the sale of phonograms, image recordings, sound recordings, books or computer software marketed in the protective packaging, if the consumer has unrolled the packaging,
(J) the sale of periodicals, with the exception of sales under a subscription agreement, and the sale of books not provided in the protective packaging,
(K) the provision of accommodation services for other than accommodation purposes, the carriage of goods, the rental of cars, the provision of catering services or the provision of services related to leisure activities, under which the seller undertakes to provide such services at the agreed time or within the agreed time,
(L) the provision of electronic content other than on a physical carrier if its provision has been initiated with the express consent of the consumer and the consumer has stated that he has been duly instructed to lose the right to withdraw from the agreement by expressing such consent.
VII. Terms of payment
Service Provider accepts payment in the following ways:
Transfer to account,
Direct deposit on account,
VIII. Terms of Delivery
The ordered service will be realized at the date chosen by the customer when placing the order.
Each consumer is informed by e-mail confirming the course date.
IX. Warranty conditions
The warranty conditions are governed by the Complaint Rules and applicable Slovak legislation. The warranty card is a proof of purchase.
X. Final Provisions
These Terms and Conditions of Business are valid and effective from August 1, 2014, and repeal the previous GTC. The service provider reserves the right to change the GTC without prior notice.
I. General provisions
The Complaint Rules describe how to access a service complaint.
The Complaint Procedure Code is drafted in accordance with Act no. 250/2007 Z.z. Z on consumer protection, as amended, and Act No. 40/1964 Coll. Civil Code, as amended.
The Complaint Rules regulate the manner in which the consumer claims arising from the service provider's liability for defects and defects of the service provided and the furnishing of the claim.
Rights of Service Liability for which the warranty period is valid shall expire if they have not been applied in the warranty period
The consumer has a right to a complaint if he / she has been provided with services of a lower or lower quality than previously agreed or as is customary.
II. Place of claim
Claims can be claimed:
Written form at: Tactical Combat Academy, s.r.o., Tomášikova 12570/50 A, 831 04 Bratislava
Oral form: at the time and place of service.
III. Procedure for claiming
If the consumer discovers the reasons and facts that may be the subject of a claim, he is entitled to make a claim immediately, without undue delay, with the service provider. In the case of an oral complaint at the place of the service provided, if the claim is not fully available immediately, the service provider is required to write to the consumer proof of receipt of the complaint.
The consumer is required to provide proof of payment for the claim. The service provider for the claimed complaint is more likely to receive a receipt indicating the objective circumstances of the claim.
Claiming an on-site complaint will allow the claim to be rectified and the defect immediately, as the evidence and objectivity of the assessment, and hence the ability to properly handle the complaint, are made more difficult by time.
The consumer is required to state the subject and the reason for the claim when making the claim.
If the consumer demonstrates the evidence relating to the complaint, these facts shall be included in the receipt of the complaint.
The receipt of the complaint is signed by the service provider. The consumer receives a copy of the receipt receipt, confirming his acceptance and acceptance of the claim.
The complaint will be processed immediately, in justified cases within 3 days. If this is not possible, especially if a complex technical assessment of the consumer's status is required, the deadline for complaint settlement is no later than 30 days from the date of the claim.
IV. Status of the service being claimed
The consumer is obliged to claim the claim immediately, without undue delay.
A service poorly rendered can not be considered as a service to a lesser extent caused by consumers or other consumers.
V. Consumer cooperation in handling complaints
The consumer as a party to the complaint procedure is obliged to provide the necessary assistance in solving the complaint, in particular to provide information, to present documents proving the factual situation, to specify its requirements in terms of reason and height, etc.
If the nature of the claim so requires, the consumer must allow the service provider to be satisfied that the claim is eligible.
VI. How to handle complaints
If the consumer exercises the right of liability for defects in service, the service provider is obliged, after due consideration of the factual and legal circumstances, to decide on the complaint.
The service provider may provide a claim on site to the extent and amount of the service price paid, or by providing an equivalent amount of compensation.
When assessing the eligibility of the consumer's claim, the service provider is required to issue a proof of a complaint, indicating, inter alia, the date and method of complaint handling.
In cases where the claim is judged to be wholly or partly justified, it is the provision of a complaint in the free removal of a defect or in the provision of a substitute service or, by agreement, by providing an appropriate discount on the price.
In cases where the claim is considered unjustified, the consumer is informed in writing of the reasons for the rejection of the complaint.
VII. Final provisions
This Complaint Procedure is effective from January 1, 2014, and cancels the validity of previous Claim Rules. This complaint is available as a document on www.tca.sk